FOR TIGO GUATEMALA, TRANSACTIONAL CONVERSATIONS WITH ARTIFICIAL INTELLIGENCE ARE NOW A REALITY.
Millicom International Cellular SA, a global telecommunications company and media that offers a wide range of digital services to over 63 million customers, mainly under the Tigo brand in fourteen markets in Africa and Latin America, has chosen Edge Mobile Ideas as its technology provider for the launch of its first chatbot implemented on the platform Facebook Messenger, for Tigo Guatemala.
Through the chatbot, users can interact requesting services, purchasing data packets and consulting his account state, among other functions, interactively through a natural language conversation in real time.
By automating communication through chatbots that mimic human conversation, Tigo Guatemala optimizes the way in which customers access information, resulting in higher productivity, a quality leap in customer experience and lower operating costs.
From now on, Tigo Guatemala will enhance the user experience talking to the brand, creating environments specially adapted to each of them through the artificial intelligence of their Chatbot.
Edge Mobile Ideas appreciates the trust of Millicom and Tigo Guatemala for this project; a responsibility that we pride ourselves to carry with professionalism, which has allowed us to have world-class customers like them.