Expanding on previous experiences, Tigo has launched Liza, its digital virtual assistant, to assist customers in several markets in Latin America.

Liza is tirelessly available 24 hours to help customers with their queries, requests and Tigo transactions. Liza knows about mobile, internet, TV and MFS services, can help customers top-up their phones, give directions to closest points of sale, buy voice, text and data packs, show outstanding debt and invoices and it’s always adding new services.

Liza is built with technology provided by Edge Mobile Ideas whose chatbot platform has the flexibility required for fine-grained customization to tailor individual market segments and regional variations among countries, provide a deep integration with Millicom’s digital infrastructure, support large amounts of traffic taking advantage of its deployment in Amazon Web Services (AWS) and grow in capabilities as new business needs arise.

Users interact using plain natural language with Liza through Facebook Messenger and web chat, with more user channels coming soon.

Edge Mobile Ideas appreciates the trust of Millicom for this project; a responsibility that we pride ourselves to carry with professionalism, which has allowed us to have world-class customers like them.

Millicom (NASDAQ U.S.: TIGO, Nasdaq Stockholm: TIGO_SDB) is a leading provider of cable and mobile services dedicated to emerging markets in Latin America and Africa. Millicom sets the pace when it comes to providing high-speed broadband and innovation around The Digital Lifestyle services through its principal brand, TIGO. As of December 31st, 2018, Millicom operating subsidiaries and joint ventures employed more than 21,000 people and provided mobile services to approximately 50 million customers, with a cable footprint of more than 11 million homes passed. Founded in 1992, Millicom International Cellular S.A. is headquartered in Luxembourg.